myitsupport.online

As a highly motivated and versatile IT professional with over 20 years of experience, I have had the privilege of managing and supporting IT infrastructure in a diverse range of industries, including Information Systems, Software Development, Textile Manufacturing, Legal, Medical and Architecture.

Throughout my career, I have gained extensive experience in various IT roles, including Desktop Support, Network and System Administration, as well as Website Design and Development. This diverse background has provided me with a well-rounded understanding of the industry and a unique skill set that allows me to excel in multiple areas.

As a Desktop Support Technician, I have worked with end-users to provide technical support and troubleshoot issues, both onsite and remotely. My experience in Network Administration has allowed me to configure and maintain network devices and services, including firewalls, switches, and routers. Additionally, as a System Administrator, I have managed servers and software systems, ensuring maximum up-time and performance.

In addition to these roles, I am currently working in Website Design and Development, creating responsive and user-friendly websites that meet the needs of the business and the end-users. My proficiency in web technologies such as HTML, CSS, JavaScript, JSON, PHP and Python, as well as web development frameworks, front-end [Bootstrap 5, JQuery] has allowed me to create high-quality websites that are aesthetically pleasing and functional.

I am confident that I possess the necessary technical skills and expertise to contribute to the success of your company. I am also a strong team player, with excellent communication skills and the ability to work collaboratively with both technical and non-technical stakeholders. I am fluent in Spanish and a firm believer of integrity and accountability. I hope to be granted the opportunity to join your organization and bring my skills and experience to the team. Thank you for your consideration, and I look forward to hearing from you soon.

Supporting IT infrastructure in a diverse range of industries

Information Systems

Software Development

Textile Manufacturing

Textile Design

Legal

Medical

Architecture

Construction

Automotive

Experience

IT CONSULTANT | OCTOBER 2007 - PRESENT

SEO Developer.
Develop SEO content strategies for event-based content.
Edit and review/audit written articles for SEO best practices.
Perform keyword research to identify coverage gaps and emerging trends across various sections utilizing Google Trends.
Monitor and track reporting on traffic and rankings using Bing Webmaster Tools, Google Search Console, Google Analytics and Looker Studio.
Web Developer. Front-End (HTML5, CSS, JS, JSON), Server Side (PHP, Python).
Proficient with Google's Accelerated Mobile Pages (AMP) creating both websites and stories.
Proficient with W3C Web Accessibility Initiative (WAI) to follow ADA compliance standards.
Collaborate with cross-functional teams to design, develop, and deploy new features.
Ensure website and application responsiveness across all devices.
Optimize web applications for maximum speed and scalability.
Implement security measures to protect websites and applications from vulnerabilities.
Stay up-to-date with emerging trends and technologies in web development.
Collaborate with designers to ensure a seamless user experience.
Provide technical support for web applications.
Proficient with optimizing images to .webp format and optimizing web servers via caching and compressing content using Mod Deflate.
Administer and maintain MS Windows Servers (Active Directory, File Servers and MS Exchange).
Perform server imaging/server build-out on all new server builds and server rebuilds.
Perform OS/software troubleshooting for all new server builds, server rebuilds, and server configuration changes.
Monitor and analyze system logs to proactively anticipate and address concerns before problems arises.
Participate in server consolidation and migration projects to achieve cost savings and efficient resource allocation.
Lead an office move project that involved relocation of IT infrastructure.
Provide training and guidance to end-users on the use of desktop systems and applications.
Identify needs, evaluate products, and recommend hardware/software solutions.
Install, configure, and maintain VPN to support remote access by employees and external consultants.
Experience with VPN Tunneling between a central location and 2 remote offices.
Assess and analyze security and privacy concerns of network data.
Plan, schedule and implement network hardware and software maintenance requirements and upgrades.
Help plan financial budgets and cost management.
Manage, track and report on project budgets.
Assist with manage IT contracts.
Assist with managing IT procurement (hardware and software) needed per office's needs or requirements.
Recruit suitable staff for client’s projects.
Create technical documentation for customers and in-house staff.
Maintain and update customer site documentations.
Experience and understanding of HIPAA and PCI DSS compliance.

NETWORK ADMINISTRATOR | DESKTOP SUPPORT | SYNGENT | FEBRUARY 2003 – OCTOBER 2007

Managed user accounts and permissions in Active Directory.
Technical understanding of TCP/IP and other network protocols and services (DHCP, DNS, FTP, SSH).
Created Ethernet cables, crossovers.
Proficient with patch panel work.
Server and Desktop Support for Windows OS (98, 2000, XP, Vista, 10, 2000 Server, 2003 Server).
Installed and configured hardware and software components on desktop computers and laptops.
Diagnosed and troubleshooted hardware and software issues and performed repairs or upgrades as needed.
Provided technical support to end-users via phone, email and or in-person.
Utilized remote controlled applications (RDP, VNC, and PCAnywhere) to troubleshoot servers/desktops.
Set up and configured email accounts, troubleshooted email issues and provided technical support for email clients.
Documented technical issues, resolutions, and workarounds in a helpdesk ticketing system.
Monitored and maintained hardware inventory and ensured that equipment is properly tracked and recorded.
Performed software support where client’s work environment consisted in Lotus, SRSsoft, E-medsys, Eclipse, MS Office Suite, Adobe Products, and AutoCad.
Proficient with Thin Client / Terminal Servers running in terminal emulation mode.
On site troubleshoot hardware specific problems. (Scanners, printers, routers, switches, cables, hardware upgrades).
Proficient with Disaster Recovery and Continuity of Operations Plan.
Prevented, cleaned and maintained environments for virus/spyware/malware.

SYSTEMS ADMINISTRATOR | INVESTLINK TECHNOLOGIES | FEBRUARY 2003 – OCTOBER 2007

Managed a corporate network with AD.
Performed server imaging/server build-out on all new servers and server rebuilds.
Monitored system performance and troubleshooted issues to ensure optimal system availability and reliability [Event log, KBB Errors].
Installed, configured, and maintained software applications and services on servers and workstations.
Managed user accounts, permissions, and access controls to ensure system security and data protection.
Created and maintained documentation on system configuration, setup, and troubleshooting procedures to facilitate knowledge transfer and training of other IT staff and end-users.
Worked with vendors and third-party service providers to troubleshoot issues and ensure compliance with service level agreements (SLAs).
Proficient with server and workstation migrations and hardware upgrades.
Total Service Manager Software Update. In charged of upgrading Investlink’s TSM [Total Service Manager] software utilizing Microsoft Visual Fox Pro 6 as well as Investlink’s client’s web sites and Investlink’s Voice Response Unit.
In charged with ensuring the computing environment and IT resources are available to end-users and clients at all times.
Managed local area network security using host based Symantec Anti-virus protection systems.
Provided operational support to developers, project managers and consultants.

Please note: Syngent was the in-house IT Support group for InvestLink Technologies.
InvestLink Technologies was acquired by Aspire Financial Services.

Skills

English / Spanish [Native / Bilingual Proficiency]

Programming Languages

Cobol
C, C++
HTML5/CSS
JavaScript
Python
PHP
Kotlin [Learning]

Platforms

MS-DOS
Windows NT4.0 / Win95 / 98 / 2000 / ME / XP/ Win7 / Win8.1 / Win10 / Win11
Windows 2000 Server / Home Server/ Server 2003 / Server 2022
Linux: SUSE / Ubuntu
MAC OS: 13.X Ventura
Android / iOS

SEO Tools

Google Trends
Bing Webmaster Tools
Google Search Console
Google Analytics
Looker Studio
Semrush

Network Devices

Wi-Fi 6 routers: Cisco Series / Aruba / Juniper / Fortinet
Firewall: Cisco Series / Sonicwall / Barracuda / Juniper / Fortinet
Switches: Cisco Catalyst / Juniper Networks EX Series / HP Enterprise Aruba
NAS: Synology / Buffalo TeraStation / FreeNAS
Network Printers
Network Cameras

Software

Open Office
Microsoft Office
Project
OneNote
AutoCad
FreeCAD/LibreCAD
EPIC

OpenPGP
Crystal Reports
Norton Ghost
Symantec Endpoint Protection
McAfee Total Protection
VMWare

IP Legal
Dreamweaver
Visual Studio Code
Photoshop
GIMP
phpMyAdmin

VNC
Citrix
Webex
TeamViewer
MariaDB
vTigerCRM

Portfolio

These are some of my projects. All coded using HTML5/CSS, JS, JSON and some PHP.

All works Auto Transport Contractor AMP Technology

What People Say?

He is highly skilled in providing IT assistance, particularly in troubleshooting network issues, as he has effectively helped me resolve such issues in the past.

Dottie L

He is an exceptional IT professional with outstanding technical expertise and a passion for technology. He is a dedicated and reliable team player, with excellent communication skills, making him an asset to any IT project or team. I highly recommend him for any IT role.

— Thank you, ZM

"I recently had the pleasure of using the IT support services provided by him. From start to finish, the experience was top-notch. He was incredibly responsive, professional, and knowledgeable. He listened attentively to my issue and provided prompt solutions that were easy to follow.
What impressed me most was his level of communication. He kept me informed every step of the way, ensuring that I was never left in the dark. He went above and beyond to ensure that my issue was resolved quickly and efficiently, and he did so with a smile on his face.
I highly recommend him to anyone in need of IT support. The level of service and expertise provided by him is unparalleled. Thank you for an outstanding experience!"

— JL

"I am writing to highly recommend Reggie A. During our time working together, I have been continually impressed by Reggie's technical expertise, dedication to the job, and strong work ethic. Reggie is an exceptionally talented technical professional, with a deep understanding of IT principles.
He has demonstrated an ability to troubleshoot and solve complex technical problems, often within tight deadlines. His attention to detail and accuracy is second to none, and he has consistently produced high-quality work that meets or exceeds expectations.
In addition to his technical skills, Reggie is an excellent team player and communicator. He works collaboratively with other team members, offers constructive feedback, and is always willing to lend a helping hand. He has a positive and proactive attitude, and is never afraid to take on new challenges.
Overall, I have no hesitation in recommending Reggie for any technical position he may apply for. He would be a valuable addition to any team, and I am confident he would excel in any role he takes on. Please do not hesitate to contact me if you require any further information."

Sincerely, Ben O.

Contact

I am available for new projects

Text

1.646.807.8090

Text or Call

Region

NYC

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Email

webadmin@myitsupport.online

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Welcome to my Curriculum Vitae

Experience in desktop support, network administration, systems administration, programming

Supporting IT infrastructure in a diverse range of industries

Experience

IT CONSULTANT | OCTOBER 2007 - PRESENT

SEO Developer.

Develop SEO content strategies for event-based content.

Edit and review/audit written articles for SEO best practices.

Perform keyword research to identify coverage gaps and emerging trends across various sections utilizing Google Trends.

Monitor and track reporting on traffic and rankings using Bing Webmaster Tools, Google Search Console, Google Analytics and Looker Studio.

Web Developer. Front-End (HTML5, CSS, JS, JSON), Server Side (PHP, Python).

Proficient with Google's Accelerated Mobile Pages (AMP) creating both websites and stories.

Proficient with W3C Web Accessibility Initiative (WAI) to follow ADA compliance standards.

Collaborate with cross-functional teams to design, develop, and deploy new features.

Ensure website and application responsiveness across all devices.

Optimize web applications for maximum speed and scalability.

Implement security measures to protect websites and applications from vulnerabilities.

Stay up-to-date with emerging trends and technologies in web development.

Collaborate with designers to ensure a seamless user experience.

Provide technical support for web applications.

Proficient with optimizing images to .webp format and optimizing web servers via caching and compressing content using Mod Deflate.

Administer and maintain MS Windows Servers (Active Directory, File Servers and MS Exchange).

Perform server imaging/server build-out on all new server builds and server rebuilds.

Perform OS/software troubleshooting for all new server builds, server rebuilds, and server configuration changes.

Monitor and analyze system logs to proactively anticipate and address concerns before problems arises.

Participate in server consolidation and migration projects to achieve cost savings and efficient resource allocation.

Lead an office move project that involved relocation of IT infrastructure.

Provide training and guidance to end-users on the use of desktop systems and applications.

Identify needs, evaluate products, and recommend hardware/software solutions.

Install, configure, and maintain VPN to support remote access by employees and external consultants.

Experience with VPN Tunneling between a central location and 2 remote offices.

Assess and analyze security and privacy concerns of network data.

Plan, schedule and implement network hardware and software maintenance requirements and upgrades.

Help plan financial budgets and cost management.

Manage, track and report on project budgets.

Assist with manage IT contracts.

Assist with managing IT procurement (hardware and software) needed per office's needs or requirements.

Recruit suitable staff for client’s projects.

Create technical documentation for customers and in-house staff.

Maintain and update customer site documentations.

Experience and understanding of HIPAA and PCI DSS compliance.

NETWORK ADMINISTRATOR | DESKTOP SUPPORT | SYNGENT | FEBRUARY 2003 – OCTOBER 2007

Managed user accounts and permissions in Active Directory.

Technical understanding of TCP/IP and other network protocols and services (DHCP, DNS, FTP, SSH).

Created Ethernet cables, crossovers.

Proficient with patch panel work.

Server and Desktop Support for Windows OS (98, 2000, XP, Vista, 10, 2000 Server, 2003 Server).

Installed and configured hardware and software components on desktop computers and laptops.

Diagnosed and troubleshooted hardware and software issues and performed repairs or upgrades as needed.

Provided technical support to end-users via phone, email and or in-person.

Utilized remote controlled applications (RDP, VNC, and PCAnywhere) to troubleshoot servers/desktops.

Set up and configured email accounts, troubleshooted email issues and provided technical support for email clients.

Documented technical issues, resolutions, and workarounds in a helpdesk ticketing system.

Monitored and maintained hardware inventory and ensured that equipment is properly tracked and recorded.

Performed software support where client’s work environment consisted in Lotus, SRSsoft, E-medsys, Eclipse, MS Office Suite, Adobe Products, and AutoCad.

Proficient with Thin Client / Terminal Servers running in terminal emulation mode.

On site troubleshoot hardware specific problems. (Scanners, printers, routers, switches, cables, hardware upgrades).

Proficient with Disaster Recovery and Continuity of Operations Plan.

Prevented, cleaned and maintained environments for virus/spyware/malware.

SYSTEMS ADMINISTRATOR | INVESTLINK TECHNOLOGIES | FEBRUARY 2003 – OCTOBER 2007

Managed a corporate network with AD.

Performed server imaging/server build-out on all new servers and server rebuilds.

Monitored system performance and troubleshooted issues to ensure optimal system availability and reliability [Event log, KBB Errors].

Installed, configured, and maintained software applications and services on servers and workstations.

Managed user accounts, permissions, and access controls to ensure system security and data protection.

Created and maintained documentation on system configuration, setup, and troubleshooting procedures to facilitate knowledge transfer and training of other IT staff and end-users.

Worked with vendors and third-party service providers to troubleshoot issues and ensure compliance with service level agreements (SLAs).

Proficient with server and workstation migrations and hardware upgrades.

Total Service Manager Software Update. In charged of upgrading Investlink’s TSM [Total Service Manager] software utilizing Microsoft Visual Fox Pro 6 as well as Investlink’s client’s web sites and Investlink’s Voice Response Unit.

In charged with ensuring the computing environment and IT resources are available to end-users and clients at all times.

Managed local area network security using host based Symantec Anti-virus protection systems.

Provided operational support to developers, project managers and consultants.

Skills

Software

University of Houston-Downtown

Portfolio

El Pinoy Restaurante

ShipYDrive

MoveVocity

SAR Contracting